Refund policy

Return Policy

At Gaming Ocean TCG, we strive to ensure your satisfaction with every purchase. Please read our return policy carefully:

  1. Return Window: We have a 14-day return policy. To be eligible for a return, your item(s) must be in the same condition that you received them and in their original packaging.

  2. Restocking Fee: A 3% restocking fee will apply to all accepted returns.

  3. Opened Products: We do not accept returns on items that have been opened.

  4. Proof of Purchase: You’ll need the receipt or proof of purchase to initiate a return.

  5. Initiating a Return: To start the return process, please email us at gamingoceantcg@gmail.com. Items returned without prior authorization will not be accepted.

  6. Return Instructions: If your return is accepted, we will provide instructions on how to send the item(s) back to us.

  7. Return Shipping Costs: Customers are responsible for paying return shipping costs unless otherwise agreed upon. We can provide a return label, and the cost will be deducted from your refund.

  8. Refund Processing: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Refunds will be processed within 3 business days of receiving the unopened product, minus the cost of the return label. Refunds can only be issued to the original payment method used for the order. If you no longer have access to that method, please contact your payment provider directly to retrieve your funds. Refunds may take up to 7 business days to appear on your statement.

  9. Shipping Concerns: We encourage you to choose a shipment level that suits your needs. Please note that we cannot guarantee a refund for lost or stolen shipments.

  10. Inspection Upon Receipt: Please inspect your order upon receiving it. If you notice any issues such as damage, missing items, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us within 48 hours at gamingoceantcg@gmail.com. Inquiries made after this period will not be eligible for refunds or replacements.

  11. Manufacturer Defects: Some products may have minor manufacturer defects (e.g., minor cuts in shrink wrap, loose glue). We will not ship items with excessive defects, but we cannot offer refunds for minor issues.

Thank you for your understanding and support. If you have any questions, feel free to reach out to us!